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Tele - Banking Call Center
 
  Tele-Banking Call Center

ANDHRA BANK has launched "Tele Banking Facility" on 04.01.2010 with call centre for its customers through its office in Hyderabad. Sri A A Taj, Executive Director inaugurated the facility on 04.01.2010. This facility will be operated with Interactive Voice Response System (IVRS) available round-the-clock on all week days except for national holidays between 8 a.m. and 8 p.m.

Through the IVRS facility, the Bank offers facilities like balance inquiry, last five transactions, account statement request, term deposit account details like data of opening, principal amount, interest rate, date of maturity and maturity amount  and loan account details like original loan amount, installment amount and due date, loan interest rate, last installment amount and payment date.  The  customer can also learn about the various products and schemes of the bank through the call centre agents.  Interested persons can avail the facility by registering themselves through toll free number 18004251515.

Andhra Bank has initiated one more Service at the door step of the Customer to have information on their accounts round the clock.  Tele-banking provide such facility to access the details of their account 24 X 7 basis.

 
  Objective of the Tele Banking  Call Center

  • Customers to have information on their accounts (Balance enquiry on Savings/Current Accounts, Cheque status , Details of Deposit Accounts and Loan accounts) through interactive Voice Response (IVR) on 24 x 7 basis
  • Dissemination of information on our products by voice and marketing of the products through Call Center Customer Service Executives (CCCSE)

Our Tele Banking  Call Center works on all days except on Sundays and National Holidays between 0800 AM to 0800 pm through voice response by CCCSE personally.

IVR runs round the clock (on 24 x 7 basis and on all  days)

 
  What is Tele Banking ?

Information on your Accounts through any Land Line or Any Mobile Phone
 
  What is call center ?

Dissemination of Information on our Products through our Call Center Customer Service Executives (CCCSE)
 
  Who can avail this facility ?

Customers of the branch where they are having Savings/Current Accounts/Deposit Accounts/Loan Accounts
 
  In what way it is beneficial to the Customers

Customer can access information of their accounts round the clock (24 X 7 basis) through

Interactive Voice Response (IVR) without visiting the branch personally
 
  During what time Tele Banking - Call Center Services are Available

IVR is available round the clock (except when it is down for maintenance or due to some technical snag)

Call Center CCCSE services are available from 0800 am to 0800 pm on all days except on Sundays and National Holidays
 
  Registration must have before calling the Toll Free number for Tele Banking ?

Customer must have the following information(which has been provided at the time of opening the account) before calling the Toll Free number
  • Customer Id (Called Cust Id) and
  • Personal Information
The above details helps the bank in identifying the Caller with the details already with the bank  to protect the interest of the customer.
 
  How to register for Tele Banking by the Customer?

Call  from any Land line or Mobile phone To our Toll Free Number 1800-425-1515.

Provide the above information i.e.(Customer  ID, Personal details) when our Call Center Customer Service Executive requests.)
 
  Charges

No Charges and It is Free Simple Fast Reliable Paperless Registration

 
  What are the Services that a Customer Can Avail through Tele Banking IVR?

Savings & Current Accounts:
  • Balance Inquiry
  • Last 5 Transactions
  • Cheque Status in the account
  • Account statement request
Deposit Accounts:
  • Term Deposit Account details like Date of Opening, Principal Amount, Interest Rate, Date of Maturity and Maturity Amount
Loan Account:
  • Loan Account Details like Original Loan Amount, Outstanding Loan amount, Next Installment Amount & Due Date, Loan Interest Rate, Last installment Amount & Payment Date.
Internet Banking:
  • Internet banking Login Procedure, enquiries about other facilities available in Internet banking, FAQ on Internet banking.
 
  Feedback

Customers can give feedback and suggestions for further improvement to email id
ab-callcenter@andhrabank.co.in

Or

Andhra Bank
Tele-banking Call Center
Andhra Bank Building, 5th Floor,
Koti, Sultan Bazaar,
HYDERABAD 500 095

 
  Helpline

For further details please contact your account branch

or Call Toll Free Number 1800-425-1515
or email: ab-callcenter@andhrabank.co.in
 
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Waiver of processing charges in Housing Loans, Car Loans, Two wheeler loans, Consumer durables, Clean Loans for the festive season from 25.09.2014 to 31.12.2014

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing

Use your Visa Debit Card for shopping in POS/Online within 3 months of card issuance & get 5% Cash back. Offer applicable to cards issued after December 2013,T&C Apply

AS A PART OF RISK MITIGATION MEASURE, DEBIT CARDS ISSUED AFTER 30-11-2013 ARE ENABLED FOR DOMESTIC TXNS ONLY. FOR FURTHER DETAILS PLEASE CONTACT OUR BRANCH.

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Form 15G/15H has to be submitted afresh at the beginning of each financial year to avail exemption/concession in TDS. Quoting of PAN is mandatory for availing such exemptions/concessions.

All our Banks’ cheques are “payable at par henceforth. We request all our customers to surrender their old cheque books at their account branch and obtain CTS 2010 Standard Cheque books immediately.

We request all our customers who have issued postdated cheques for repayment of loan installments for loans availed by them to replace the old PDCs with new CTS 2010 Standard cheques.

Online Grievance Redressal System with Tracking

Online Applications for MSME and Retail Loans

Online Donations to charitable institutions through net banking

Online resetting of Internet Banking Login Password

Interbank transfer of Funds through Mobile Banking using IFSC code

As per RBI mandate, cash retraction facility is discontinued from our ATMs. Do not forget to collect cash before leaving ATM room.

Any customer could walk in to deposit money in any branch of the bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount

Fictitious Offers of Cheap funds from abroad - Awareness Campaign - List of Nodal Agency (Cyber Crime Cell / Economic Offence Wing)

Complain to Local Police/Cyber Crime Authorities against Fictitious Offers of Money from Abroad

PPF and SCSS schemes

Do Not fall Prey to Fictitious Offers of Funds Transfer

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