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Customer Corner
 
  Debenture Trustee Services
Our Bank offers the following Trustee Services:
Debenture Trustee:
Safeguard security and protect interests of debenture holders both in case of public and private placement Know more
 
  Code of Bank's Commitment to Customers

Click here
for Code of Bank's Commitment to Customer's

 

     
  Citizen Charter

To become the customer of the Bank subject to satisfaction and fulfillment of the requirements of the Bank. Once admitted to the fold of the Bank as Customer the Bank strives to ensure them time-to-time. Know more...

 
  Fair Practice Code


With a view to setting out Fair Lending Practices in a transparent manner, Andhra Bank has decided to adopt the following as Fair Practices Code for Lenders. Know more...

 
  Deposit Policy


One of the important functions of the Bank is to accept deposits from the public for the purpose of lending. In fact, depositors are the major stakeholders of the Banking System. Know more...

 
  Policy on Collection of Cheques & Instruments


The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  Know more...

 
  NEFT Customer Facilitation Centers


Click here
for NEFT Customer Facilitation Centers for redressal of NEFT Complaints

 
  Compensation Policy

Technological progress in payment and settlement systems and the qualitative changes in operational systems and processes that have been undertaken by various plaers in the
market have enabled market forces of Know more...

 
  Educational Loan Grievance Redressal Mechanism

Click here for Educational Loan Grievance Redressal Mechanism.

 
  Policy of Grievance Redressal

In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. Know more...

 
 
  Policy for Collection of Dues

The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  The policy is built on courtesy, fair treatment and pursuasion.  Know more...

 
  Code of Bank's Commitment to MSE


Click here for Code of Bank's Commitment to MICRO and Small Enterprises

 
  SME Charter


for ALL ROUND GROWTH of Micro Small & Medium Enterprises (MSME) Sector in the Country Know more...

 
  Ombudsman Scheme


Extracts from Banking Ombudsman Scheme in areas of Interest to Customers. Know more...

 
  OTSS under MSME Sector


NPA loan accounts under Micro, Small & Medium Enterprises, with real account balance of above..Know more...

 
  Corporate Governance


Clause 49 of the Listing Agreement entered into with the Stock Exchanges, requires, as part of Corporate Governance the listed entities to lay down a Code of Conduct for Know more...

 
  Right to Information Act


Click here for Right to Information ACT

 
  Standardised Public Grievance Redress System (SPGRS)


Click here for details of SPGRS

 
  Archives


Click here for Archives of Complaints Received

 
  KYC Norms


Click here for "Appeal to the Customers" on KYC Guidelines

 
 
  Upset / Complaint / Grievance


Click here for Upset / Complaint / Grievance

 
  Recovery Agencies


Click here for "Recovery Agencies"

 
  Analysis of complaints received by the Bank


Click here for Analysis of complaints received by the Bank during the year 2013-14

Click here for Analysis of complaints received by the Bank during the year 2012-13.

Click here for Analysis of complaints received by the Bank during the year 2011-12

 
  Applications supported by Blocked Amount - Investment in public issues


Applications supported by Blocked Amount - Investment in public issues / rights issues / Follow-on offers of companies by the customers of the Bank either by way of physical applications or through internet. The total no. of ASBA enabled branches are 740. Fort Branch, Mumbai, is the controlling branch for ASBA issues.

Click here for the list of ASBA facility enabled branches of the Bank

Customers of the Bank can avail this facility by using the physical applications downloaded from NSE or BSE sites or can apply through internet banking.

 
 
 
 
Customer Corner
Upset / Complaint / Grievance
  Online Services
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Img AB Online Shoppe Img
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Img Online - Trading
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Img IndiaFirst Online Services
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   Security alerts & Tips
   Anti Phishing
Please do not disclose your
NetBanking Login and Img
Password to anyone. More..
News & Events

Waiver of processing charges in Housing Loans, Car Loans, Two wheeler loans, Consumer durables, Clean Loans for the festive season from 25.09.2014 to 31.12.2014

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing

Use your Visa Debit Card for shopping in POS/Online within 3 months of card issuance & get 5% Cash back. Offer applicable to cards issued after December 2013,T&C Apply

AS A PART OF RISK MITIGATION MEASURE, DEBIT CARDS ISSUED AFTER 30-11-2013 ARE ENABLED FOR DOMESTIC TXNS ONLY. FOR FURTHER DETAILS PLEASE CONTACT OUR BRANCH.

You can now donate to Shri Saibaba Sansthan Trust, Shirdi through IMPS-Mobile Banking.

Presentation to Analysts

Our Total Income during 12M of FY’12-13 increased to Rs. 13,957 Crore, recording a growth of 14.4%.

Form 15G/15H has to be submitted afresh at the beginning of each financial year to avail exemption/concession in TDS. Quoting of PAN is mandatory for availing such exemptions/concessions.

All our Banks’ cheques are “payable at par henceforth. We request all our customers to surrender their old cheque books at their account branch and obtain CTS 2010 Standard Cheque books immediately.

We request all our customers who have issued postdated cheques for repayment of loan installments for loans availed by them to replace the old PDCs with new CTS 2010 Standard cheques.

Online Grievance Redressal System with Tracking

Online Applications for MSME and Retail Loans

Online Donations to charitable institutions through net banking

Online resetting of Internet Banking Login Password

Interbank transfer of Funds through Mobile Banking using IFSC code

As per RBI mandate, cash retraction facility is discontinued from our ATMs. Do not forget to collect cash before leaving ATM room.

Any customer could walk in to deposit money in any branch of the bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount

Fictitious Offers of Cheap funds from abroad - Awareness Campaign - List of Nodal Agency (Cyber Crime Cell / Economic Offence Wing)

Complain to Local Police/Cyber Crime Authorities against Fictitious Offers of Money from Abroad

PPF and SCSS schemes

Do Not fall Prey to Fictitious Offers of Funds Transfer

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