Andhra Bank
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Toll Free Number: 1800 425 1515

Anytimers
 
Customer Corner
 
  Customer Right Policy

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for Customer Right Policy
 
  Policy for Appointment of Statutory Central Auditors (SCAs)

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for Policy for Appointment of Statutory Central Auditors (SCAs)
 
  Notice For National Lok Adalats

Click here
for Notice For National Lok Adalats
 
  Debenture Trustee Services
Our Bank offers the following Trustee Services:
Debenture Trustee:
Safeguard security and protect interests of debenture holders both in case of public and private placement Know more
 
  Citizen Charter

To become the customer of the Bank subject to satisfaction and fulfillment of the requirements of the Bank. Once admitted to the fold of the Bank as Customer the Bank strives to ensure them time-to-time. Know more...

 
  Deposit Policy


One of the important functions of the Bank is to accept deposits from the public for the purpose of lending. In fact, depositors are the major stakeholders of the Banking System. Know more...

 
  NEFT Customer Facilitation Centers


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for NEFT Customer Facilitation Centers for redressal of NEFT Complaints

 
  Educational Loan Grievance Redressal Mechanism

Click here for Educational Loan Grievance Redressal Mechanism.

 
  Policy for Collection of Dues

The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  The policy is built on courtesy, fair treatment and pursuasion.  Know more...

 
  SME Charter


for ALL ROUND GROWTH of Micro Small & Medium Enterprises (MSME) Sector in the Country Know more...

 
  OTSS under MSME Sector


NPA loan accounts under Micro, Small & Medium Enterprises, with real account balance of above..Know more...

 
  Right to Information Act

Click here for Right to Information ACT
 
  Archives


Click here for Archives of Complaints Received

 
  Analysis of complaints received by the Bank

Click here for Analysis of complaints received by the Bank during the year 2014-15.

Click here for Analysis of complaints received by the Bank during the year 2013-14

Click here for Analysis of complaints received by the Bank during the year 2012-13.

Click here for Analysis of complaints received by the Bank during the year 2011-12

 
  Code of Bank's Commitment to Customers

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for Code of Bank's Commitment to Customer's
 
  Upset / Complaint / Grievance


Click here for Upset / Complaint / Grievance

 
  Fair Practice Code


With a view to setting out Fair Lending Practices in a transparent manner, Andhra Bank has decided to adopt the following as Fair Practices Code for Lenders. Know more...

 
  Policy on Collection of Cheques & Instruments


The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  Know more...

 
  Compensation Policy

Technological progress in payment and settlement systems and the qualitative changes in operational systems and processes that have been undertaken by various plaers in the
market have enabled market forces of Know more...

 
  Policy of Grievance Redressal

In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. Know more...

 
  Code of Bank's Commitment to MSE


Click here for Code of Bank's Commitment to MICRO and Small Enterprises

 
  Ombudsman Scheme


Extracts from Banking Ombudsman Scheme in areas of Interest to Customers. Know more...

 
  Corporate Governance


Clause 49 of the Listing Agreement entered into with the Stock Exchanges, requires, as part of Corporate Governance the listed entities to lay down a Code of Conduct for Know more...

 
  Standardised Public Grievance Redress System (SPGRS)


Click here for details of SPGRS

 
  KYC Norms


Click here for "Appeal to the Customers" on KYC Guidelines

 
  Recovery Agencies


Click here for "Recovery Agencies"

 
  Applications supported by Blocked Amount - Investment in public issues


Applications supported by Blocked Amount - Investment in public issues / rights issues / Follow-on offers of companies by the customers of the Bank either by way of physical applications or through internet. The total no. of ASBA enabled branches are 740. Fort Branch, Mumbai, is the controlling branch for ASBA issues.

Click here for the list of ASBA facility enabled branches of the Bank

Customers of the Bank can avail this facility by using the physical applications downloaded from NSE or BSE sites or can apply through internet banking.

 
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