 Code of Bank's Commitment to Customers |
 |
Click here for Code of Bank's Commitment to Customer's
|
|
|
| Citizen Charter |
|
|
To become the customer of the Bank subject to satisfaction and fulfillment of the requirements of the Bank. Once admitted to the fold of the Bank as Customer the Bank strives to ensure them time-to-time. Know more...
|
|
| |
| Fair Practice Code |
|
|
With a view to setting out Fair Lending Practices in a transparent manner, Andhra Bank has decided to adopt the following as Fair Practices Code for Lenders. Know more...
|
|
|
| Deposit Policy |
|
|
One of the important functions of the Bank is to accept deposits from the public for the purpose of lending. In fact, depositors are the major stakeholders of the Banking System. Know more...
|
|
| |
| Policy on Collection of Cheques & Instruments |
|
|
The debt collection policy of the bank is built around dignity and respect to customers. Bank will not follow policies that are unduly coercive in collection of dues. Know more...
|
|
|
| NEFT Customer Facilitation Centers |
|
|
Click here for NEFT Customer Facilitation Centers for redressal of NEFT Complaints
|
|
| |
| Compensation Policy |
|
|
Technological progress in payment and settlement systems and the qualitative changes in operational systems and processes that have been undertaken by various plaers in the
market have enabled market forces of Know more...
|
|
|
| Policy for Collection of Dues |
|
|
The debt collection policy of the bank is built around dignity and respect to customers. Bank will not follow policies that are unduly coercive in collection of dues. The policy is built on courtesy, fair treatment and pursuasion. Know more...
|
|
| |
| Policy of Grievance Redressal |
|
|
In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. Know more...
|
|
|
| SME Charter |
|
|
for ALL ROUND GROWTH of Micro Small & Medium Enterprises (MSME) Sector in the Country Know more...
|
|
| |
| Code of Bank's Commitment to MSME |
|
|
Click here for Code of Bank's Commitment to MICRO and Small Enterprises
|
|
|
| OTSS under MSME Sector |
|
|
NPA loan accounts under Micro, Small & Medium Enterprises, with real account balance of above..Know more...
|
|
| |
| Ombudsman Scheme |
|
|
Extracts from Banking Ombudsman Scheme in areas of Interest to Customers. Know more...
|
|
|
| Right to Information Act |
|
|
Click here for Right to Information ACT
|
|
| |
| Corporate Governance |
|
|
Clause 49 of the Listing Agreement entered into with the Stock Exchanges, requires, as part of Corporate Governance the listed entities to lay down a Code of Conduct for Know more...
|
|
|
| KYC Norms |
|
|
Click here for "Appeal to the Customers" on KYC Guidelines
|
|
| |
| Archives |
|
|
Click here for Archives of Complaints Received
|
|
|
| Recovery Agencies |
|
|
Click here for "Recovery Agencies"
|
|
| |
|
|
|
| Analysis of complaints received by the Bank during the year 2010-11 |
|
|
Click here for Analysis of complaints received by the Bank during the year 2010-11
|
|
| |