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Customer Service
 
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  Customer Service

If a customer experiences deficiency of service at any of our branches/offices, the customer is at liberty to send a complaint.  Please note that the first point for redressal of complaint is branch itself.  In case you are not satisfied with the branch handling the complaint, you then approach the Zonal Manager.  If the complaint is not settled at the Zonal Level, you may approach our Head Office, the address is furnished below. At our Bank we respond to with efficiency, courtesy and fairness.

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing.
 

 

Toll Free Number

Telephone

Email 

For any atm card related issues including loss of cards

1800 425 2910

040   23122693
040   23122703

dit-atmcomplaints@andhrabank.co.in

For any credit card issues including loss of cards

1800 425 4059

040   24683222
040   24683219

ccdhelpdesk@andhrabank.co.in

For any  pension related issues

1800 425 7701

040   24757828

customerser@andhrabank.co.in

In case of failed ATM transactions please lodge complaint at the branch where you maintain account to which your ATM/Debit Card is linked.

For any HELP/ASSISTANCE while operating the ATM please contact

1800 425 2910 (toll free)   040   23122693/ 23122703

Click here for downloading the proforma of complaint and submit to branch concerned

If the complainant is not satisfied with the branch reply, you may forward the complaint to the respective Zonal Office , Please click here and fill.

At Head Office a department titled customer service department functions and is headed by Asst. General Manager.  In case the redressal to your complaint is not to your satisfaction at the branch/zonal office, you may approach Head Office, Customer Service at the following address:

Sri V Udaya Bhaskara Rao
Asst. General Manager
Andhra Bank, Customer Service Department,
Head Office,  Dr.Pattabhi Bhavan,
5-9-11, Saifabad
Hyderabad – 500004
Phone:  040  23297899

However, in case, the redressal by Customer Service Department is not to your satisfaction you may approach the General Manager, and Nodal Officer Customer Service, whose name ,address and Telephone numbers is furnished below:

Shri M M Tyagi
General Manager
Nodal Officer for Customer Service
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad City - 500 004. Telangana.
Telephone No. : 040 - 23210234

In case, such redressal is not to your satisfaction you may approach the Chief Customer Service Officer, whose name ,address and Telephone numbers is furnished below

Shri M Sekhar

Chief Customer Service Officer,
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad City - 500 004. Telangana.
Telephone No. : 040 – 23243163

e-mail: ccso@andhrabank.co.in

However , you may approach the Banking Ombudsman of your area, if the Complaint is not resolved at the Bank level within a month from the date of receipt of your complaint, you may file a complaint on line by visiting the website www.rbi.org.in and or bohyderabad@rbi.org.in.

 
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News & Events

As per RBI guidelines w.e.f.,01-November-2014 the number of free ATM transactions (inclusive of both financial and non-financial transactions) for savings bank account customers at other bank’s ATMs is reduced from the present five to THREE transactions per month for transactions carried out at the ATMs located in six metro centers viz., Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad. However the free transactions (inclusive of both financial and non-financial transactions) carried out in other Bank ATMs at the six metro centers and other locations together, would continue to remain at FIVE.

Waiver of processing charges in Housing Loans, Car Loans, Two wheeler loans, Consumer durables, Clean Loans for the festive season from 25.09.2014 to 31.12.2014

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing

Use your Visa Debit Card for shopping in POS/Online within 3 months of card issuance & get 5% Cash back. Offer applicable to cards issued after December 2013,T&C Apply

AS A PART OF RISK MITIGATION MEASURE, DEBIT CARDS ISSUED AFTER 30-11-2013 ARE ENABLED FOR DOMESTIC TXNS ONLY. FOR FURTHER DETAILS PLEASE CONTACT OUR BRANCH.

You can now donate to Shri Saibaba Sansthan Trust, Shirdi through IMPS-Mobile Banking.

Presentation to Analysts

Our Total Income during 12M of FY’12-13 increased to Rs. 13,957 Crore, recording a growth of 14.4%.

Form 15G/15H has to be submitted afresh at the beginning of each financial year to avail exemption/concession in TDS. Quoting of PAN is mandatory for availing such exemptions/concessions.

All our Banks’ cheques are “payable at par henceforth. We request all our customers to surrender their old cheque books at their account branch and obtain CTS 2010 Standard Cheque books immediately.

We request all our customers who have issued postdated cheques for repayment of loan installments for loans availed by them to replace the old PDCs with new CTS 2010 Standard cheques.

Online Grievance Redressal System with Tracking

Online Applications for MSME and Retail Loans

Online Donations to charitable institutions through net banking

Online resetting of Internet Banking Login Password

Interbank transfer of Funds through Mobile Banking using IFSC code

As per RBI mandate, cash retraction facility is discontinued from our ATMs. Do not forget to collect cash before leaving ATM room.

Any customer could walk in to deposit money in any branch of the bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount

Fictitious Offers of Cheap funds from abroad - Awareness Campaign - List of Nodal Agency (Cyber Crime Cell / Economic Offence Wing)

Complain to Local Police/Cyber Crime Authorities against Fictitious Offers of Money from Abroad

PPF and SCSS schemes

Do Not fall Prey to Fictitious Offers of Funds Transfer

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