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  Retail » Cards » Debit Cards

What is the difference between an ATM Card and a Debit Card?
What are the facilities available to customer in ATM?
How many accounts can be linked to a single Debit Card?
Where our Debits Cards can be used?
System is not allowing card issuance against accounts with same CUSTID?
After de-linking the account from a card whether branch can issue a fresh card to the customer?
How branch can issue a card to CODST account in case of transfer?
Any precautions to be taken while surrendering the card during closure of the account?
Contact Numbers
How branch can issue a card to CODST account in case of transfer?
Any precautions to be taken while surrendering the card during closure of the account?
 
ATM / Debit Cards
 
  What is the difference between an ATM Card and a Debit Card?


ATM card is a proprietory card of the Bank and can be used only at Andhra Bank ATMs whereas DEBIT CARD can be used at any of the VISA affiliated ATMs of any Bank globally, at POS terminals internationally and also over Internet.

Precisely, ATM card can be used only at Andhra Bank ATMs in India  whereas our Debit Card is VISA affiliated and can be used all over the world.

 
  What are the facilities available to customer in ATM?

  1. Balance Enquiry
  2. Cash Withdrawal
  3. Mini statement
  4. PIN Change
  5. Transfer of funds between accounts linked to the card
  6. E-Hundi (TTD devasthanams & Shirdi Samsthan)
  7. Donations to various trusts of TTD Devasthanams
  8. Utility Payments (Credit Card payments, Electricity/Water bills)
  9. Mobile Recharge
  10. Payments for Kingfisher Airline ticket booking
  11. Registration for mobile alerts (SMS)
 
  Many accounts can be linked to a single Debit Card?

10 (ten) accounts - 5 (five) from SB Group and 5 (five) from Current account group
 
  Where our Debits Cards can be used?

  1. At all Andhra Bank ATMs
  2. At all ATMS of NFS (National Financial Switch) members
  3. At any of the VISA affiliated ATMs around the globle
  4. At all the Points of Sale terminals
 
  System is not allowing card issuance against accounts with same CUSTID?

Only one card can be issued to a CUSTID, irrespective of the no. of accounts it has. Eg: if a customer has more than one account (with the same CUSTID) even at different branches of the bank, only one card can be issued against them.  Out of the accounts, one account can be named as Primary Account as per customer’s choice and the other accounts can only be linked/delinked to the card, but more than one card cannot be issued to a single CUSTID.
 
  After de-linking  the account from a card whether branch can issue a fresh card            to the customer?

If the account is PRIMARY and the card does not have any other secondary account/s, system permits only SURRENDER of the card if the customer does not require it.  But, subsequently, if the customer requests for issuance of new card for the account, branch can issue a fresh card for the account.

When more than one account is linked to a card, the secondary accounts only can be delinked from the card. 

In case of delinking of any secondary account, the same can be linked again upon the request of the cardholder.  But, it may noted that ONCE A PRIMARY ACCOUNT,  it will always be a PRIMARY ACCOUNT and  ONCE A SECONDARY ACCOUNT, it will always be a SECONDARY ACCOUNT.  The accounts cannot be interchanged even if an existing card is surrendered by the customer and approaches the branch at a later for a new card.

In a nutshell, system does not permit naming a secondary account (which was delinked previously) as primary account subsequently and vice-versa.
 
  How branch can issue a card to CODST account in case of transfer?

Though system permits issuance of a card to the CODST, it may be advised to the staff to obtain a non-personalized card for an SB account as PRIMARY one at any branch of their choice and link the CODST account as secondary one.

The above procedure has twin advantages viz.

Firstly, when an employee is transferred, the secondary account (CODST) can be delinked from the card and the new CODST account opened at the transferred branch can conveniently be linked to the existing card ;

Secondly, when the card is used at the POS machines, system accesses the primary account only for authorizing the transaction.  As the available balance in the CODST account will normally be huge, in case of unauthorized usage of the card, the account will not be exposed to risk.
 
  Any precautions to be taken while surrendering the card during closure of the        account?

While closing the account, system prompts to surrender the card issued, if any, to the account and also to delink all the secondary accounts linked to it.

As already detailed above, since system does not permit issuance of new cards against delinked accounts, branches may enlighten the customers accordingly before closing the accounts.

 
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Contact Numbers

 
  ATM / Debit Cards

Sr. No Nature of problem Department Contact number mail-ID
1 Blocking of ATM / Debit Cards ATM Monitoring 040-23122693 / 23122703

Toll Free 1800 425 2910

 

dit-atmmonitoring@andhrabank.co.in
2 Card to be marked as lost in Finacle DCMS 040-24751909 cbs-dcms@andhrabank.co.in
3

Technical issues / Fatal error, while giving any card related requests in HATMREQ

Interfaces

040-23122693

cbs-interfaces@andhrabank.co.in

4 Card not activated DCMS 040-24751911- IP Phone: 06663522, 0663523 cbs-dcms@andhrabank.co.in
5 Pin not received by customer ATM Cards 040-23122263 dit-atmcards@andhrabank.co.in
6 In ATM cash not dispensed but account debited ATM Cell 040-24751906 dit-atmcell@andhrabank.co.in
 
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News & Events

As per RBI guidelines w.e.f.,01-November-2014 the number of free ATM transactions (inclusive of both financial and non-financial transactions) for savings bank account customers at other bank’s ATMs is reduced from the present five to THREE transactions per month for transactions carried out at the ATMs located in six metro centers viz., Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad. However the free transactions (inclusive of both financial and non-financial transactions) carried out in other Bank ATMs at the six metro centers and other locations together, would continue to remain at FIVE.

Waiver of processing charges in Housing Loans, Car Loans, Two wheeler loans, Consumer durables, Clean Loans for the festive season from 25.09.2014 to 31.12.2014

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing

Use your Visa Debit Card for shopping in POS/Online within 3 months of card issuance & get 5% Cash back. Offer applicable to cards issued after December 2013,T&C Apply

AS A PART OF RISK MITIGATION MEASURE, DEBIT CARDS ISSUED AFTER 30-11-2013 ARE ENABLED FOR DOMESTIC TXNS ONLY. FOR FURTHER DETAILS PLEASE CONTACT OUR BRANCH.

You can now donate to Shri Saibaba Sansthan Trust, Shirdi through IMPS-Mobile Banking.

Presentation to Analysts

Our Total Income during 12M of FY’12-13 increased to Rs. 13,957 Crore, recording a growth of 14.4%.

Form 15G/15H has to be submitted afresh at the beginning of each financial year to avail exemption/concession in TDS. Quoting of PAN is mandatory for availing such exemptions/concessions.

All our Banks’ cheques are “payable at par henceforth. We request all our customers to surrender their old cheque books at their account branch and obtain CTS 2010 Standard Cheque books immediately.

We request all our customers who have issued postdated cheques for repayment of loan installments for loans availed by them to replace the old PDCs with new CTS 2010 Standard cheques.

Online Grievance Redressal System with Tracking

Online Applications for MSME and Retail Loans

Online Donations to charitable institutions through net banking

Online resetting of Internet Banking Login Password

Interbank transfer of Funds through Mobile Banking using IFSC code

As per RBI mandate, cash retraction facility is discontinued from our ATMs. Do not forget to collect cash before leaving ATM room.

Any customer could walk in to deposit money in any branch of the bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount

Fictitious Offers of Cheap funds from abroad - Awareness Campaign - List of Nodal Agency (Cyber Crime Cell / Economic Offence Wing)

Complain to Local Police/Cyber Crime Authorities against Fictitious Offers of Money from Abroad

PPF and SCSS schemes

Do Not fall Prey to Fictitious Offers of Funds Transfer

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