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SMS Banking
 
  Registration Procedure

A Andhra Bank Customer can register himself / herself for SMS Banking Services by submitting application form for the same accepting the terms and condition displayed in our sitewww.andhrabank.in

Customer can also register himself / herself through any Andhra Bank ATM accepting all terms and conditions
 
  What is PUSH Message Alerts?

A push transaction is one in which the bank sends information to customers by SMS based on a set of rules. Under this service, customers registered for SMS Banking facility shall be able to get SMS alerts for various activities on their accounts.
 
  SMS Alerts offered

  • All savings Bank transactions.
  • All CD & ODCC transactions.
  • End of day balances for CD & ODCC accounts
  • ATM Withdrawals
  • Point of Sale (POS) transactions
  • Internet Transactions
  • Cheque Book Issue
  • Term Deposit Due date intimation
  • Intimation of New Schemes launched by the Bank
 
 
  Registration Of Mobile Number for SMS Alert's Andhra Bank ATM'S

After inserting the card in ATM, the following screen will be displayed

Customer has to select the type of transaction


BANKING <=

SERVICES <=

On selection of SERVICES, ATM prompts the customer to select the language.

After selection of Language, customer has to enter the ATM PIN

Please Enter Your Pin

After the PIN is entered, ATM will display the options available under

“SERVICES” and prompts the customer to select the transaction type.

       Select SMS REGISTRATION option.

 

TTD/SHRIDI DONATION <=

=> UTILITY PAYMENT

MOBILE RECHARGE<=

=> AIRLINE

SMS REGISTRATION <=

=>E-SEVA UTILITIES

MOBILE BANKING <=

Customer has to select SMS registration option.

SMS REGISTRATION SCREEN


PLEASE VISIT www.andhrabank.in
FOR TERMS AND CONDITIONS

PLEASE NOTE THAT SMS ALERTS WILL
BE ENABLED FOR ALL THE ACCOUNTS
LINKED TO YOUR CUSTOMER ID

AGREE < =
DIS-AGREE < =

Customer has to select agree option

SMS REGISTRATION MENU

PLEASE RE-ENTER 10 DIGIT MOBILE 
NUMBER


CORRECT < =
INCORRECT < =

Customer has to select correct option to continue.

SMS REGISTRATION SUBMENU

PLEASE RE-ENTER 10 DIGIT MOBILE 
NUMBER


CORRECT < =
INCORRECT < =

Customer has to select correct option to continue.

SMS REGISTRATION SUBMENU

PLEASE SELECT FROM ACCOUNT  TYPE


CURRENT < =
SAVINGS< =

Customer has to select savings / current option to continue.

TRANSACTION COMPLETE SCREEN

YOUR TRANSACTION IS COMPLETE


PLEASE TAKE YOUR CARD
AND RECEIPT

The above screen will be displayed after successful completion of the transaction. Customer shall collect the transaction slip and card.

 
  Terms & Conditions Governing Andhra Bank Mobile Banking Facility

The following terms and conditions apply to and regulate the operation of Mobile Banking Facility offered by Andhra Bank to its customers .These terms and conditions shall be in addition to and not independent of any other terms as stipulated by Andhra Bank from time to time for the relative deposit account(s).
 
 
  Definitions

In this document, the following words and phrases shall have the meaning set below unless otherwise specified or the context indicates otherwise

‘Andhra Bank’ refers to a Government of India Undertaking constituted under the Banking Companies(Acquisition and Transfer of Undertakings) Act 1980 – carrying on Banking business with its Head Office at Dr. Pattabhi Bhavan, 5-9-11, Saifabad, Hyderabad - 500004.

Primary Account’ means the main account of the customer for which the facility is being offered.

‘Accounts’ shall mean Savings Bank/Current Account or any other type of account so maintained by the customer with Andhra Bank for which the facility is being offered or may be offered in future.

‘Customer’ shall mean a customer of Andhra Bank who is having an operative account with Andhra Bank.

Alerts or ‘Alert Facility’means the customized messages based on triggers sent as Short Messaging Service (SMS) over mobile phone to the account holders on the mobile no. provided by the customer.

Alert/Push Facility’ shall mean the service provided by Andhra Bank, wherein, the customer can obtain specific information pertaining to his account on his mobile number..

‘Batch Alerts’ are SMS alerts such as weekly or monthly balance update etc. These alerts are sent in batches.

‘Pull Alerts Facility’ shall mean the facility through which the customer makes request about his account by sending key words through SMS to mobile phone number provided by Andhra Bank for the purpose.

Mobile Phone Number’ shall mean the number specified by the customer in writing either through application form provided by Andhra Bank or otherwise for the purpose of availing the facility.

‘mPIN (Mobile PIN)’ shall mean a secret numeric or alpha numeric password usually consisting of four characters shared between a user and a system that can be used to authenticate the user to the system. The user/customer is solely responsible for maintaining the confidentiality of mPIN.

Personal information’ shall mean the information about the customer obtained in connection with the facility.

Triggers’ means the customized triggers that are required to be set by the customer with Andhra Bank which shall enable Andhra Bank to send the Alerts relating to his account. ‘Website refers’ to www.andhrabank.in or any other website as may be notified by Andhra Bank from time to time.

‘Debit/ATM Card‘refers to the Debit/ATM cards issued by Andhra Bank to its customers In this document all the reference to customers in masculine gender shall be deemed to include the feminine gender also.

Signature of Customer Date
 
  Applicability of Terms & Conditions

These terms & conditions together with the application made by the customer and as accepted by Andhra Bank shall form the contract between the customer and Andhra Bank and shall be further subject to such terms as Andhra Bank may agree with the other service providers. These terms and conditions shall be in addition to and not in derogation of the terms & conditions governing Andhra Bank Internet Banking and relating to any account of the customer and/or any other product or services provided by Andhra Bank.
 
  Application


The customer shall apply to Andhra Bank for use of the facility-push and pull (and/or for any changes to the options available under the facility) through forms as prescribed by Andhra Bank from time to time. The customer shall be intimated about the activation of the service.

For Mobile Banking, the customer can walk to any Andhra Bank ATM, Insert ATM/Debit Card and enter the PIN to register for mPay Mobile Banking Services.

 
  Eligible customer

The customer desirous of using the facility should be either a sole account holder or authorized to act independently. In case of joint accounts the written mandate of other account holders authorizing the customer to use the facility would be required. All or any transactions arising from the use of facility in the joint account shall be binding on all the joint account holders, jointly and severally. An account in the name of the minor or in which a minor is a joint account holder or any account where the mode of operation is “operated jointly” is not eligible for the facility.
 
  Provisions under National Do Not Call Registry (NDNC)

If the customer has registered or will be registering under NDNC and he also wants to avail alert facility of Andhra Bank, he shall continue to receive alerts on his mobile and the same shall not be treated as violation of UCC (Unsolicited Commercial Communication) Regulation on the part of Andhra Bank. The Bank will be absolved of the responsibility of any kind relating to compliance of provisions under NDNC..
 
  Availability

Andhra Bank may at its sole discretion, discontinue the facility at any time without any prior notice. The facility is currently available only to Resident Indians. The Bank may at its discretion extend the facility to non-resident customers in respect of Mobile phones of Cellular Service Provider (CSP) rendering services within cellular circles in India.

The facility is available only to the customers of branches under CBS environment of Andhra Bank across the country.

The alerts will be sent to the customers only if the customer is within the cellular circle of the CSP or in circles forming part of the roaming GSM network agreement between such CSPs.

The access of the customer to the facility shall be restricted to customer availing the facility through mobile phone number. The instructions of the customer shall be effected only after authentication of the customer by means of the verification of the Mobile phone number and/or verification of mPIN / password allotted by Andhra Bank to the customer or to any other mode of verification as may be stipulated at the discretion of the Bank.

Andhra Bank shall endeavor to carry out the instructions promptly provided that Andhra Bank shall not be responsible for the delay in carrying out the instructions due to any reason whatsoever, including failure of operational system network connectivity etc or due to any requirement of law.

Signature of Customer Date


A mobile phone trigger may not be made by the customer or by Bank if the account operations have been suspended for any reason whatsoever.

The customer assumes full responsibility for the security and confidentiality of his Mobile phone number and Mobile phone identification number to be used in initially gaining access to his account(s) through the use of his mobile phones.

 
  Process

To receive alerts, the customer may submit an application in a prescribed format as applicable or by any other mode as notified by Andhra Bank from time to time. The customer shall be required to acquaint himself with the detailed process for using mobile alerts and Andhra Bank shall not be responsible for any error made by the customer while setting the triggers.

Any customer availing the facility will be provided with alert facility and / or request facility as may be decided by Andhra Bank from time to time. Keywords for various information requests shall be as may be provided for from time to time including on the application forms available at Andhra Bank branches or on the web site.

 
  Setting triggers and receiving Alerts

Andhra Bank will neither acknowledge receipt of any instructions or triggers nor shall Andhra Bank be responsible to verify any instructions. Andhra Bank will endeavor to give effect to instructions and triggers on a best effort basis and as soon as practically possible for Andhra Bank.

Andhra Bank may, in its discretion, not give effect to any triggers if Andhra Bank has reason to believe (which decision of Andhra Bank shall be binding on the customer) that the Triggers are not genuine or otherwise improper or unclear or raise a doubt or in case any triggers cannot be put into effect for any reasons whatsoever.

The customer is responsible for intimating to Andhra Bank any change in his Mobile Phone Number

The customer acknowledges that to receive alerts, his mobile phone number must be active and accessible. The customer acknowledges that if the customer’s mobile phone number remains inaccessible for a continuous period (such period dependent upon service providers) from the time an Alert message is sent by Andhra Bank, that particular message may not be received by the customer

Triggers will be processed by Andhra Bank after receipt and Andhra Bank shall have the discretion to determine the time taken to process such request.

Andhra Bank will endeavor to deliver the services offered from time to time as per the timelines furnished below.

Sl.
Number

Mobile Banking Services

Keyword

Remarks

Timelines

1

Balance Enquiry

ABBAL

Available

Instant

2

Last three transactions

ABTRN

Available

Instant

3

Cheque status Inquiry

ABCSI

Available

Instant

4

Change of SMS Password

ABPIN

Available

Instant


Signature of Customer Date

The customer shall acknowledge that the facilities provided is dependent on the infrastructure, connectivity and services provided by service provider engaged by Andhra Bank. The Customer accepts that timelines, accuracy and readability of Alerts sent by Andhra Bank will depend on factors affecting other service providers engaged by Andhra Bank. Andhra Bank shall not be liable for non delivery or delayed delivery of alerts/services, error and loss or distortion in transmission of alerts to the customer.

The customer accepts that each Alert may contain certain Account information relating to the customer. The Customer authorizes Andhra Bank to send account related information, though not specifically requested, if Andhra Bank deems that the same is relevant. Andhra Bank shall not be held responsible for the confidentiality, secrecy and security of the personal or Account information being sent through the facility.

 
  Fund Transfer Facility<

Subject to RBI guidelines / regulations in force the customer accepts that he will be responsible for keying in the correct details which are required to make fund transfers through the above mentioned facility; such details being specified by Andhra Bank from time to time. In no case, Andhra Bank will be held liable for any erroneous transactions arising out of or relating to the customer keying in erroneous details required to make fund transfers though the above mentioned facility.

Andhra Bank shall specify from time to time the upper limit that may be transferred by the customer for the abovementioned facility.

If the abovementioned facility is made available to the customer, it may be used for transfer of funds from his account to his other accounts or to other accounts belonging to third parties maintained at Andhra Bank . However, this facility may be extended to other accounts maintained at any other Bank which falls under the network of Reserve Bank of India’s National Electronic Fund transfer system or Real Time Gross Settlement (RTGS) system.
The liability of Andhra Bank shall only commence subsequent to the debit in the customer’s account.

 
  Authority to Andhra Bank

The customer irrevocably and unconditionally authorises Andhra Bank to access all his accounts for effecting banking or other transactions of the customer through the facility. The customer further authorises Andhra Bank to share the Account Information with Third party for the purpose of accepting / executing request of the customers.
 
  Accuracy of information

The customer undertakes to provide accurate information wherever required and shall be responsible for the correctness of information provided by him to Andhra Bank at all times including for the purposes of availing of the facility. Andhra Bank shall not be liable for consequences arising out of erroneous information supplied by the customer.

While Andhra Bank will take all reasonable steps to ensure the accuracy of the information supplied to the customer, Andhra Bank shall not be liable for any inadvertent error, which results in the providing of inaccurate information. The customer shall hold Andhra Bank harmless against any loss, damages etc., that may be incurred / suffered by the customer if the information supplied to the customer turns out to be inaccurate / incorrect.

The user/customer also undertakes to delete all the messages relating to the service from the INBOX/Sent items folder of the mobile phone.

In case the mobile phone is lost/stolen, customer has to in inform the mobile service provider about the loss of his phone and get his/her SIM de-activated. Once the SIM is de-activated, then the facility cannot be availed. Customer also as a security measure, inform the Bank about the loss of the mobile.

In case the customer changes his mobile number, he will have to get the original number deregistered by informing the Bank. The new number is to be registered by following the procedure for registering for the facility.

Signature of Customer Date
 
  Disclaimer of liability

Andhra Bank shall not be responsible for any failure on the part of the Customer to utilise the Facility due to the Customer not being within the geographical range within which the Facility is offered;

If the Customer has reason to believe that his mobile phone number is / has been allotted to another person and / or there has been an unauthorised transaction in his account and / or his mobile phone is lost, he shall immediately inform Andhra Bank under acknowledgment about the same

The Customer agrees that Andhra Bank shall not be liable if

  1. the Customer has breached any of the terms and conditions herein or
  2. the Customer has contributed to or the loss is a result of failure on part of the Customer to advise Andhra Bank within a reasonable time about unauthorised access of or erroneous transactions in the Account; or
  3. as a result of failure on part of the Customer to advise Andhra Bank of a change in or termination of the Customer's Mobile Phone numbers.

The Customer agrees that the access to the Facility shall be only through the Mobile Phone Number and any transaction which originates from the same, whether initiated by the Customer or not, shall be deemed to have originated from the Customer.

Under no circumstance, Andhra Bank shall be held liable if the Facility is not available for reasons including but not limited to natural calamities, legal restraints, system error, faults in the telecommunication network or network failure, or any other reason beyond the control of Andhra Bank. Andhra Bank shall not be liable under any circumstances for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether
any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the Customer or by any other person. Illegal or improper use of the Facility shall render the Customer liable for payment of financial charges as decided by Andhra Bank or will result in suspension of the Facility to the Customer.

Andhra Bank is in no way liable for any error or omission in the services provided by any cellular or any third party service provider (whether appointed by Andhra Bank in that behalf or otherwise) to the Customer, which may effect the Facility.

Andhra Bank, does not warrant the confidentiality or security of the messages whether personal or otherwise transmitted through the Facility. Andhra Bank makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the Customer or by any person resulting from or in connection with the Facility.

Without limitation to the other provisions of this terms and conditions, Andhra Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of Andhra Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any cellular service provider and Andhra Bank system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, Andhra Bank system or the network of any cellular service provider and/or any third party who provides such services as is necessary to provide the Facility

Signature of Customer Date

Andhra Bank shall not be concerned with any dispute that may arise between the customer, the CSP and any other party and makes no representation or gives no warranty with respect to the quality of the service provided by the CSP or guarantee for timely delivery or accuracy of the contents of each alert.

Andhra Bank shall not be held liable in the event that the mobile phone company / mobile phone service provider fails, for any reason whatsoever, to reload the prepaid airtime of thecustomer. The customer agrees that any complaint in connection with the reload service shall bereferred to and addressed by the mobile phone company / service provider.

 
   Indemnity

In consideration of Andhra Bank providing the facility, the customer agree to indemnify and keep safe, harmless and indemnified Andhra Bank from and against all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses whatsoever Andhra Bank may incur, sustain, suffer or be put to at any time as a consequence of acting on or omitting or refusing to act on any instructions given by use of the facility. 

The customer hold Andhra Bank its affiliates, harmless against any loss incurred by the customer due to failure to provide the services offered under the facility or any delay in providing the services due to any failure or discrepancy in the network of the cellular service provider. 

The Customer agrees to indemnify and hold Andhra Bank harmless for any losses occurring as a result of 

i) The customer permitting any third parties to use the facility.
ii) The customer permitting any other person to have access to his mobile phone or as a consequence of leaving the mobile phone unattended or loss of mobile phone.

 

 
  Fees

As an introductory offer, the facility is currently being made available by the Bank to the customers free of cost. However, Andhra Bank has the absolute discretion to amend the fees and impose fees for providing these services, and also collect charges as applicable and / or incidental to the transactions/services as per the sole discretion of the bank.

 

Signature of Customer Date
 
  Modification

Andhra Bank has the absolute discretion to amend or supplement any of the terms and conditions at anytime and will endeavor to give prior notice of fifteen days by letter or by displaying on the website depending upon the discretion of Andhra Bank, whichever feasible, and such amended terms and conditions will thereupon apply to and be binding on the customer.
 
  Termination

The customer may request for termination of the facility any time by giving a written notice of at least 15 days to Andhra Bank. The said period of 15 days should be reckoned from the date of receipt of the notice by the bank. The customer will remain responsible for any transactions made through his mobile phone number through the facility till the time of such cancellation of facility by the bank. 

Andhra Bank may, at its discretion, withdraw temporarily or terminate the facility, either wholly or in part, at any time. Andhra Bank may, without prior notice suspend temporarily the facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which requires the temporary suspension of the facility. Andhra Bank shall endeavor to give a reasonable notice for withdrawal or termination of the facility. The closure of all Accounts of the customer will automatically terminate the facility.

 
  Governing Law

Any dispute or differences arising out of or in connection with the facility shall be subject to the exclusive jurisdiction of the Courts of Hyderabad

Signature of Customer 

Date : 

Customer ID :

Customer Corner
Upset / Complaint / Grievance
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News & Events

Waiver of processing charges in Housing Loans, Car Loans, Two wheeler loans, Consumer durables, Clean Loans for the festive season from 25.09.2014 to 31.12.2014

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing

Use your Visa Debit Card for shopping in POS/Online within 3 months of card issuance & get 5% Cash back. Offer applicable to cards issued after December 2013,T&C Apply

AS A PART OF RISK MITIGATION MEASURE, DEBIT CARDS ISSUED AFTER 30-11-2013 ARE ENABLED FOR DOMESTIC TXNS ONLY. FOR FURTHER DETAILS PLEASE CONTACT OUR BRANCH.

You can now donate to Shri Saibaba Sansthan Trust, Shirdi through IMPS-Mobile Banking.

Presentation to Analysts

Our Total Income during 12M of FY’12-13 increased to Rs. 13,957 Crore, recording a growth of 14.4%.

Form 15G/15H has to be submitted afresh at the beginning of each financial year to avail exemption/concession in TDS. Quoting of PAN is mandatory for availing such exemptions/concessions.

All our Banks’ cheques are “payable at par henceforth. We request all our customers to surrender their old cheque books at their account branch and obtain CTS 2010 Standard Cheque books immediately.

We request all our customers who have issued postdated cheques for repayment of loan installments for loans availed by them to replace the old PDCs with new CTS 2010 Standard cheques.

Online Grievance Redressal System with Tracking

Online Applications for MSME and Retail Loans

Online Donations to charitable institutions through net banking

Online resetting of Internet Banking Login Password

Interbank transfer of Funds through Mobile Banking using IFSC code

As per RBI mandate, cash retraction facility is discontinued from our ATMs. Do not forget to collect cash before leaving ATM room.

Any customer could walk in to deposit money in any branch of the bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount

Fictitious Offers of Cheap funds from abroad - Awareness Campaign - List of Nodal Agency (Cyber Crime Cell / Economic Offence Wing)

Complain to Local Police/Cyber Crime Authorities against Fictitious Offers of Money from Abroad

PPF and SCSS schemes

Do Not fall Prey to Fictitious Offers of Funds Transfer

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