ANDHRA BANK has launched "Tele Banking Facility" today with call centre for its customers through its office in Hyderabad. Sri A A Taj, Executive Director inaugurated the facility on 04.01.2010. This facility will be operated with Ineractive Voice Response System (IVRS) available round-the-clock on all week days except for national holidays between 8 a.m. and 8 p.m.
Through the IVRS facility, the Bank offers facilities like balance inquiry, last five transactions, account statement request, term deposit account details like data of opening, principal amount, interest rate, date of maturity and maturity amount and loan account details like original loan amount, installment amount and due date, loan interest rate, last installment amount and payment date. The customer can also learn about the various products and schemes of the bank through the call centre agents. Interested persons can avail the facility by registering themselves through toll free number 18004251515.
Andhra Bank has initiated one more Service at the door step of the Customer to have information on their accounts round the clock.Tele-banking provide such facility to access the details of their account 24 X 7 basis.
Objective of the Tele Banking Call Center
Customers to have information on their accounts (Balance enquiry on Savings/Current Accounts, Cheque status , Details of Deposit Accounts and Loan accounts) through interactive Voice Response (IVR) on 24 x 7 basis
Dissemination of information on our products by voice and marketing of the products through Call Center Customer Service Executives (CCCSE)
Our Tele Banking Call Center works on all days except on Sundays and National Holidays between 0800 AM to 0800 pm through voice response by CCCSE personally.
IVR runs round the clock (on 24 x 7 basis and on alldays)
Tele Banking Call Center
What is Tele Banking ?
Information on your Accounts through any Land Line or Any Mobile Phone
What is call center
Dissemination of Information on our Products through our Call Center Customer Service Executives (CCCSE)
Who can avail this facility
Customers of the branch where they are having Savings/Current Accounts/Deposit Accounts/Loan Accounts
In what way it is beneficial to the Customers
Customer can access information of their accounts round the clock (24 X 7 basis) through Interactive Voice Response (IVR) without visiting the branch personally.
During what time Tele Banking - Call Center Services are Available
IVR is available round the clock (except when it is down for maintenance or due to some technical snag)
Call Center CCCSE services are available from
0800 am to 0800 pm on all days
except on Sundays and National Holidays
What the customer must have before calling the Toll Free number for Tele Banking Registration
Customer must have the following information(which has been provided at the time of opening the account) before calling the Toll Free number
Customer Id (Called Cust Id) and
Personal Information
The above details helps the bank in identifying the Caller with the details already with the bank to protect the interest of the customer.
How to register for Tele Banking by the Customer?
Call from any Land line or Mobile phone To our Toll Free Number 1800-425-1515 .
Provide the above information i.e.(CustomerID, Personal details) when our Call Center Customer Service Executive requests.
Charges
No Charges and It is Free Simple Fast Reliable Paperless Registration
What are the Services that a Customer Can Avail through Tele Banking IVR?
Savings & Current Accounts:
Balance Inquiry
Last 5 Transactions
Cheque Status in the account
Account statement request
Cheque Payment of a Cheque
Deposit Accounts:
Term Deposit Account details like Date of Opening, Principal Amount, Interest Rate, Date of Maturity and Maturity Amount.
Loan Account:
Loan Account Details like Original Loan Amount, Outstanding Loan amount, Next Installment Amount & Due Date, Loan Interest Rate, Last installment Amount & Payment Date.
Feedback
Customers can give feedback and suggestions for further improvement to email id ab-callcenter@andhrabank.co.in Or Andhra Bank Tele-banking Call Center Andhra Bank Building, 5th Floor, Koti, Sultan Bazaar, HYDERABAD 500 095
Helpline
For further details please contact your account branch or Call Toll Free Number 1800-425-1515 or email: ab-callcenter@andhrabank.co.in
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