Andhra Bank
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Toll Free Number : 1800 425 1515

Customer Service
Send SMS "UPSET" Submit Grievance Online
  Customer Service

If a customer experiences deficiency of service at any of our branches/offices, the customer is at liberty to send a complaint.  Please note that the first point for redressal of complaint is branch itself.  In case you are not satisfied with the branch handling the complaint, you then approach the Zonal Manager.  If the complaint is not settled at the Zonal Level, you may approach our Head Office, the address is furnished below. At our Bank we respond to with efficiency, courtesy and fairness.

The existing customer grievance redressal mechanism would also cover the complaints relating to outsourcing.  


Toll Free Number Telephone Email 

For any atm card related issues including loss of cards


For any credit card issues including loss of cards

1800 425 4059

040   24683222
040   24683219
For Internet Banking Transactions    040-23252577

For any  pension related issues

1800 425 7701

040   24757828
NEFT related complaints    022-22618335
RTGS related complaints   022-22168047

Queries related to N R Accounts

Telephone No Email address
NRI CELL HEAD OFFICE 040 - 23233004/23252379/23234036  
IIB MUMBAI  022-22161075/22168053
NRI BRANCH MUMBAI 022 - 26233338
NRI BRANCH NEW DELHI 011 - 26167590



In case of failed ATM transactions please lodge complaint at the branch where you maintain account to which your ATM/Debit Card is linked.

For any HELP/ASSISTANCE while operating the ATM please contact

TOLL FREE NO 18004251515

Click here for downloading the proforma of complaint and submit to branch concerned

If the complainant is not satisfied with the branch reply, you may forward the complaint to the respective Zonal Office , Please click here and fill.

At Head Office a department titled customer service department functions and is headed by Asst. General Manager.  In case the redressal to your complaint is not to your satisfaction at the branch/zonal office, you may approach Head Office, Customer Service at the following address:

Sri B. Satyanarayana Murthy
Asst. General Manager
Andhra Bank, Customer Service Department,
Head Office,  Dr.Pattabhi Bhavan,
5-9-11, Saifabad
Hyderabad – 500004
Phone:  040  23297899


However, in case, the redressal by Customer Service Department is not to your satisfaction you may approach the General Manager, and Nodal Officer Customer Service, whose name ,address and Telephone numbers is furnished below:

Sri Ch. Srinivasa Sastry
General Manager
Nodal Officer for Customer Service
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad City - 500 004. Telangana.
Telephone No. : 040 - 23252419

However , you may approach the Banking Ombudsman of your area, if the Complaint is not resolved at the Bank level within a month from the date of receipt of your complaint, you may file a complaint on line by visiting the website and or