Toll Free Number : 1800 425 1515

Prepaid card is a Money value loaded Card with predefined limit. It is the first prepaid card in India, with PIN enabled for POS transactions, Self Operable Locking of Card, Customer choice of 4 digit Personal Access code for customer self care operations and an emergency usage of Stand-in card on International Travel Prepaid Cards.

The Bank has launched Gift, Travel cards in USD and a co-branded Prepaid card with India First Life Insurance Company.

The flexi denominated Gift cards are issued from Rs 250/- to Rs 1,00,000. The card is offered in an Aesthetic Gift Pack with all Tech savvy facilities to attract particularly, younger generations. The cards are accepted at all Master card International affiliated Merchants. Gift cards are issued at our select Branches

1. The applicant to be an Indian citizen with age of 18 years and above
   
   
2. KYC documents are insisted for Non-customers.
   
   
3. The Corporate listed in any of the stock exchanges in India, are eligible to purchase Gift cards for onward distribution to their employees, customers etc., after satisfying KYC norms of such individuals.

1. Non Personalised and Non-Reloadable cards are issued.
2. Card is valid for Payment in India only and not valid for cash withdrawals
3. Validity of the card is One year from the date of purchase, irrespective of the Month and year printed on the card and the same will be valid till the last day of the Month
4. No interest is paid on the outstanding balance in the card account
5. No overdraft is allowed in the Gift Card Account under any circumstance
6. Cancellation is not permitted during currency of the Gift Card.
7. Gift Cards are not enabled for Offline MOTO (Money Order or Telephonic Order), manual key entry transactions, internet gambling usage, installment payments, Direct Debit transactions, Pre-Authorisation bookings etc.,.
8. Fees/Charges levied are not refundable under any circumstances
9. Usage of card shall be terminated without any notice, upon the death, bankruptcy or insolvency, if the Bank receives such information from any sources.
   

Customer Service: The customer friendly services are made available at the following channels, for balance enquiry, transaction view, statement of card account, self locking/unlocking of the card, PIN change/unlock, reporting of stolen/lost/misplaced card, request for replacement of card, dispute lodgment etc.,

• 24x7 Toll Free IVR Helpline: 1800 425 1515
• Customer care Portal :
• Fax: 040 2475 5052
• Customer care Officer -during office Hours 040 2468 3206 or 040 2475 1157