Andhra Bank

Analysis of complaints received by the Bank during the year 2016-17

A. Customer Complaints

(a) No. of complaints pending at the beginning of the year(as on 31.03.2016)	1274
(b) No. of complaints received during the year	239899
(c) No. of complaints redressed during the year	240413
(d) No. of complaints pending at the end of the year (as on 31.03.2017)	*760

*All the pending complaints are since redressed.

The above complaints include:

S No	CATEGORY	No of Complaints
1	ATM complaints	230136
2	Credit Card complaints	91
3	RTGS/NEFT complaints	3384
4	Pension related complaints	107
5	SMS Upset	1609
6	General complaints	3767
7	Banking Ombudsman complaints	805
	TOTAL	239899

B. Awards passed by Banking Ombudsman

Awards passed by the Banking Ombudsman (in numbers)
Unimplemented at the beginning of the year	Nil
Passed by Banking Ombudsman during the year	Nil
Implemented during the year	Nil
Unimplemented during the year	Nil

No awards were passed by Banking Ombudsman from 01.04.2016 to 31.03.2017;

IV. The following are the customer service areas in which complaints are frequently received;

ATM
General Banking
Technology

Frequent sources of complaint

Account debited but ATM cash not dispensed
Delay in payment of Pension arrears/family pension/revision of pension
Non receipt of internet banking passwords
NEFT/RTGS Transactions-Outward delay and wrong credits on account of incorrect mentioning of account numbers.

आपकी आगंतुक संख्या हैं : 100807

प्रदर्शित करे

छिपाएं

शाखा/एटीएम

टोल फ्री नंबर: 1800 425 1515