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As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008;
DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOD.No.Leg.BC.38
/09.07.005/2012-13 dated 5th September 2012, DBOD.No.Leg.BC.113 09.07.005/
2013-14 dated May 21, 2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th
November, 2017 all banking services are being provided to persons with disabilities.
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Andhra Bank is committed to providing all our services to customers with disabilities without Discrimination.
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The RBI guidelines have been upheld by the internal circular numbers 316 Reference
No49/5 dated 04-12-2008, Circular No 296 Reference No 55/24 dated 13-11-2017,
Circular No.368 Reference No 55/32 dated 05.01.2018. These circulars uphold the
bank’s commitment to offer all its banking services and products to customers with
disabilities without discrimination.
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We are committed to make our websites, net banking and mobile banking compliant
to Web Content Accessibility Guidelines (WCAG).
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Our bank has accessible ATMs set up as per the ‘IBA Standards on Accessible ATM’.
Details about talking ATM locations can be seen in the file attached here.
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In case of a customer with disability facing any difficulty in receiving any services of
the bank please contact the nodal officer for redressal.
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Download “BANKERS’ GUIDE FOR CUSTOMERS WITH SPECIAL NEEDS AND
PERSONS WITH DISABILITIES” book Compiled by Indian Banks’ Association.
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