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To become the customer of the Bank subject to satisfaction and fulfillment of the requirements of the Bank. Once admitted to the fold of the Bank as Customer the Bank strives to ensure them time-to-time. Know more...

One of the important functions of the Bank is to accept deposits from the public for the purpose of lending. In fact, depositors are the major stakeholders of the Banking System. Know more...

Click here for NEFT Customer Facilitation Centers for redressal of NEFT Complaints

Click here for Educational Loan Grievance Redressal Mechanism.

The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  The policy is built on courtesy, fair treatment and pursuasion.  Know more...

for ALL ROUND GROWTH of Micro Small & Medium Enterprises (MSME) Sector in the Country Know more...

click here...Information on OTS scheme of bank

Click here for Archives of Complaints Received

Click here for Analysis of complaints received by the Bank during the year 2018-19

Click here for Analysis of complaints received by the Bank during the year 2017-18

Click here for Analysis of complaints received by the Bank during the year 2016-17

Click here for Analysis of complaints received by the Bank during the year 2015-16.

Click here for Analysis of complaints received by the Bank during the year 2014-15.

Click here for Analysis of complaints received by the Bank during the year 2013-14

Click here for Analysis of complaints received by the Bank during the year 2012-13.

Click here for Analysis of complaints received by the Bank during the year 2011-12

With a view to setting out Fair Lending Practices in a transparent manner, Andhra Bank has decided to adopt the following as Fair Practices Code for Lenders. Know more...

The debt collection policy of the bank is built around dignity and respect to customers.  Bank will not follow policies that are unduly coercive in collection of dues.  Know more...

Technological progress in payment and settlement systems and the qualitative changes in operational systems and processes that have been undertaken by various plaers in the
market have enabled market forces of Know more...

In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. Know more...

Click here for Ombudsman Scheme for Digital Transactions - 2019

Extracts from Banking Ombudsman Scheme in areas of Interest to Customers. Know more...

Clause 49 of the Listing Agreement entered into with the Stock Exchanges, requires, as part of Corporate Governance the listed entities to lay down a Code of Conduct for Know more...

Click here for details of PGRS

Click here for "Appeal to the Customers" on KYC Guidelines

Click here for "Recovery Agencies"

Applications supported by Blocked Amount - Investment in public issues / rights issues / Follow-on offers of companies by the customers of the Bank either by way of physical applications or through internet. The total no. of ASBA enabled branches are 740. Fort Branch, Mumbai, is the controlling branch for ASBA issues.

Click here for the list of ASBA facility enabled branches of the Bank

Customers of the Bank can avail this facility by using the physical applications downloaded from NSE or BSE sites or can apply through internet banking.